Frequently Asked Questions
Last Updated: November 2, 2026
Shopping, delivery, and support
What can I shop for at tabmobile?
Phone and tablet stands, sleeves, pouches, hand and wrist straps, stylus pens, and cases for small accessories. Compare the selected item and purchase unit on its product page.
Does tabmobile make these accessories?
No manufacturer relationship is claimed by default. We are an independent online retailer; a product page would need to say expressly if a different relationship applies.
Where can an order be delivered?
We currently ship within the 50 U.S. states and Washington, DC, including Alaska and Hawaii. We do not offer international or U.S. territory delivery or APO/FPO/DPO service. Ask us before ordering to a PO Box.
What does Standard shipping cost?
It is free in the stated service area, with no minimum purchase. Applicable tax and the full order total appear before payment submission.
How long does processing usually take?
Allow an estimated 1–2 business days after order acceptance and payment verification. Business days are Monday through Friday, excluding U.S. federal holidays.
What is the expected arrival window?
Transit after dispatch is estimated at 2–4 business days. Together with processing, the total estimate is 3–6 business days, not a guarantee. We will explain a pre-shipment delay and offer the revised timing or cancellation with prompt refund.
Will I receive tracking?
When tracking is available, we send it after dispatch. A first scan can take time; contact us with the order number if updates stop or a parcel marked delivered cannot be located.
Can I change or cancel an order?
Contact us promptly. If it has not shipped and can be canceled, we initiate a prompt original-method refund. A shipped order follows the return steps; the return-inspection clock does not apply to an unshipped cancellation.
When is an accessory eligible for return?
Request within 30 calendar days after delivery. A change-of-mind item must be unused, undamaged, and include its accessories. Damaged, defective, incorrect, incomplete, or materially misdescribed goods are reviewed without limiting applicable rights.
How do I request a return?
Send the order number, item, and reason to support@tabmobile.com or use Contact. We review the request and give the correct return destination and instructions; do not mail it to the correspondence address without authorization.
Do I pay for an approved return label?
No. We provide a prepaid label at our expense for an eligible approved return. Keep its tracking and shipping receipt.
Is there a restocking fee?
No restocking fee is charged.
Can I exchange a sleeve or stand for another one?
We do not offer exchanges. Request an eligible return and place a separate order for another size or style.
When will a refund be issued?
For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
What if my package is damaged, wrong, or missing something?
Contact us promptly with the order number and a description. Photographs can help but do not, by themselves, determine your legal rights. Retain the item and packaging if possible while we explain the remedy and any prepaid return step.
Which payment methods can I use?
Checkout shows any method actually available for your order. Prices are in USD. Shopify Payments was not activated at our last verified backend check, so payment may be unavailable until activation. Footer card icons do not guarantee a usable payment method.
How do I control advertising cookies?
Use the available Shopify privacy controls, Your Privacy Choices, and browser settings. We have not independently verified Google advertising or analytics as enabled. A policy notice alone is not consent to optional tracking.
How can I exercise a privacy right?
Use Your Privacy Choices or email support@tabmobile.com with “Privacy request.” Rights and response periods depend on applicable law. We may verify identity or authorized-agent authority. If an appeal right applies, email “Privacy appeal” with the decision and concern.
How do I contact tabmobile?
Email support@tabmobile.com, use the Contact form, or call +1 (808) 982-3789. Our Kailua address is for correspondence only, not a walk-in store or automatic return destination.
How do I check whether a sleeve, strap, or stand fits?
Measure the device with any case attached. Compare the sleeve or pouch dimensions, stand support and footprint, and strap connection method with the listing. Approximate dimensions are estimates. Ask us before ordering if a fit detail is unclear.
Does a photo show everything included?
No. The selected product and package details determine the purchase unit. A display photo may show a device or several accessories for context without including them all.
Reach tabmobile
Email: support@tabmobile.com. Phone: +1 (808) 982-3789.
Correspondence address: 1531 Kole Ln, Kailua, Hawaii 96734, United States. This address is for written correspondence. It is not a retail counter, pickup point, or automatically authorized return destination. Ask us for return instructions before mailing an item.
Related information: Shipping Policy · Refund Policy · Payment Information · Privacy Policy · FAQ · Contact.