Refund Policy

Last Updated: November 2, 2026

Return summary

Contact us to request a return within 30 calendar days after the item is delivered. For an eligible approved return, we provide a prepaid return label at our expense. We do not charge a restocking fee, and we do not offer exchanges. Approved refunds return to the original payment method; the detailed timing appears below.

What can be returned

For a change-of-mind request, the product must be unused, undamaged, and returned with the accessories included in its purchase unit. Protect the item for the return trip and retain the packaging if reasonably available. We do not add an undisclosed exclusion merely because an item is a phone or tablet accessory. If the goods are damaged, defective, wrong, incomplete, or materially unlike the listing, tell us what happened; change-of-mind conditions do not remove rights that applicable law gives you for those problems.

Start with us, then use the supplied label

Request and mailing steps

Email support@tabmobile.com or use Contact with your order number, the item, and the reason for the request. Images can help us understand damage or a wrong item, but the inability to supply a photograph alone does not waive applicable rights. We will review the request, give the correct return destination, and provide a prepaid label for an approved return. Do not send the parcel to our correspondence address without instructions. Pack the item securely and retain the shipment receipt and tracking. Tell us if the supplied label cannot be used.

Refund decision and timing

For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account. We will notify you of the inspection result. We do not deduct a restocking fee. If we cannot approve a request, we will explain why and respect non-waivable consumer remedies. If an issued credit does not appear, ask your bank or payment provider about its posting time and contact us with the order number and return tracking.

Cancellations and exchanges

Ask us as soon as possible to cancel or change an order. If it has not shipped and we can cancel it, we will initiate a prompt refund to the original method; the return receipt and inspection timetable does not apply. Once dispatched, an order follows the return steps above. We do not exchange one item for another. To choose a different size, style, or device accessory, request an eligible return and place a separate order.

Reach tabmobile

Email: support@tabmobile.com. Phone: +1 (808) 982-3789.

Correspondence address: 1531 Kole Ln, Kailua, Hawaii 96734, United States. This address is for written correspondence. It is not a retail counter, pickup point, or automatically authorized return destination. Ask us for return instructions before mailing an item.

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